The most common barriers to listening include: It’s mixing the natural, subconscious physiological process with a learned skill. Hearing and listening are often used interchangeably…as if eyesight is to reading as hearing is to listening. We can pick up certain cues, but you really can’t “tell” if someone is listening. Listening has a bad rap for passivity it “just happens,” without effort or commitment. With the pervasiveness of technology in communication and as the need for an inclusive, engaged workforce accelerates, effective listening has never been more crucial. Intranets, private messaging, chat rooms, discussion forums, and internal blogs are some just some of the many communication tools frequently used in today’s workplace. In today's world of digital distraction and information overload we are in danger of losing our listening skills (Horowitz, 2012, para. The Center’s assessments indicate that many leaders fall short on abilities that directly relate to their listening skills, including accepting criticism and making necessary changes in their behavior, trying to understand what other people think before making judgments, and encouraging direct reports to share. The Center for Creative Leadership (CCL) suggests the impact of poor listening is far-reaching. But how many have had formal instruction on how to listen? Why do we devalue one of our most fundamental and critical ways of engaging with one another? In fact, Toastmasters International boasts 352,000 memberships and 16,400 clubs in 141 countries with the assurance that confident speakers make stronger leaders ( ). Many of us have even participated in public speaking training. We’re taught to read and write in school. We’re evaluated at birth for the ability to hear. 1), verbal communication – and specifically listening – may be one of the most underrated and underutilized tools leaders can use to build a more engaged workforce. While a 2014 Gallup survey identified texting as the most dominant form of communication for Americans under age 50 (Newport, 2014, para. American author and presidential speechwriter James Humes once said “the art of communication is the language of leadership” (Paymar, 2012, para.
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